We want your experience with our site to be as easy and enjoyable as possible. If you are having questions or are experiencing difficulty using the site, please contact us at customerservice@citythreads.com or 213.612.3710.
This page includes information on:
Shipping /
Returns & Repair Policy /
Becoming A Retailer /
Contact Information
City Threads accepts Visa, MasterCard, American Express, and Discover. Your order will be shipped four to seven business days from the date your order was placed.
Shipping costs are based upon live estimates received directly from UPS by weight and destination address at the time the order is placed.
7.25% sales tax will be automatically applied to all California orders or 8.25% within Los Angeles County. All domestic orders will be shipped INSURED UPS unless otherwise specified. All claims (damage or shortage) must be reported within five working days after receipt of merchandise. Our responsibility for merchandise shipped via common carrier ceases upon delivering the order to the carrier. We are not responsible for merchandise lost or damaged in transit. You must file a claim with the delivery carrier. We would, however, assist you in supplying any information necessary for submission of your claim.
Please email customerservice@citythreads.com or call 213.612.3710.
We ship orders to the Americas (including Guam, Puerto Rico, the U.S. Virgin Islands, APO/FPO addresses, South America and Canada) as well as Western Europe, Japan, Singapore, Taiwan, Hong Kong, Australia & New Zealand. All orders are billed in U.S. dollars. We reserve the right to refuse shipment of an order that we feel may be fraudulent.
We hope to expand our delivery range to other countries in the near future. If you wish to be notified of when we will be able to ship internationally, please send us an email at customerservice@citythreads.com.
City Threads does not offer refunds. Instead, we offer credit that can be applied towards the purchase of any items on our website. The customer will be responsible for the cost of shipment and/or call tag UPS charges for any returned merchandise. This will be true except in the case of a damaged piece. If this happens please contact us at customerservice@citythreads.com. We will handle the situation accordingly.
As our merchandise changes often, some colors or screens may not be available for replacement, in which case we will make an attempt to find something similar. You have 14 days to return a damaged good from the time it was received.
Please email customerservice@citythreads.com or call 213.612.3710.
For consideration on becoming a City Threads retailer, please contact Joe Willis at citythreadsjoe@aol.com or 213.612.3710. Please include the following information with your submission:
- Company name
- Company address
- Company phone number
- Tax ID #
- Contact name
- Contact phone number
- Contact email address
Email: customerservice@citythreads.com
Phone: 213.612.3710
Fax: 213.612.3714
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