Shipping & Returns

CITY THREADS SHIPPING INFORMATION:



All Orders, unless expedited, will be processed and sent out ground within 2-4 business days from date of purchase.

EXPEDITED SHIPPING

  • Expedited Orders can be sent out same day, only if they are placed on a business day before 12 Noon PST. To help us serve you better, put a note in the "special notes" section saying which day you would like the order to be delivered. Also please feel free to call us at (213) 612-3710. If an Expedited Order is placed over a weekend or on a holiday, it will go out the following business day.
  • Business Days are Monday through Friday, except for shipping holidays which include Monday, 12/26/11 and Monday 1/2/12. A complete list of UPS Shipping Holidays is listed here: http://compass.ups.com/2011holidays/
  • Expedited shipping options include 3-Day, 2-Day, and Overnight Shipping. 3-day means the package will arrive 3 business days after the package ships. For example, on a week with no business holidays, a package shipped 3-day on a Monday will arrive on Thursday. A 2-day package sent Monday will arrive Wednesday. An overnight package sent Monday will arrive on Tuesday.

    Important note about UPS transit days: During Weekends and holidays, the package will not be in-transit. For example, a 2-Day shipping order if placed on a Friday before noon, will ship out Friday, but will not arrive until the following Tuesday (Transit Days are Monday and Tuesday, the packages do not progress on Saturday and Sunday).

    On a weekend where Monday is a UPS holiday as well, the same package shipped 2-Day on Friday will not arrive until the following Wednesday (No progress on Saturday, Sunday, or Monday Holiday).

Ground Shipping General Times in Transit

We are located in Downtown Los Angeles, the closer to Los Angeles you are, the faster the transit time.

  • Southern California Metropolitan Area - 1 business day after shipping
  • Northern California Metropolitan Areas - 2 business days after shipping
  • Midwest Metropolitan Areas - 4 business days after shipping
  • East Coast Metropolitan Areas - 4-5 business days after shipping

Please remember that we can take between 2-4 days to process and pack ground packages, so please add the processing and packing time to the transit time to get an accurate idea of when your order will arrive.

For shipping locations outside of metropolitan areas, ground shipping packages are not guaranteed to arrive sooner than 5 business days. For help figuring out transit times, visit www.ups.com, or call UPS at 1-800-PICK-UPS.

FREE SHIPPING

As a bonus for our customers, City Threads often issues FREE SHIPPING discount codes to use at checkout. Any order that uses a FREE SHIPPING discount code, will be shipped by Ground only regardless of the shipping method selected. We will always assume the customer prefers the FREE SHIPPING discount over the expedited shipping method. If a customer uses a discount code that offers both a product discount and FREE SHIPPING, but would like to have the order expedited, please enter the desired delivery date in the Special Comments field during checkout and a City Threads representative will contact you as soon as possible.

RETURNS & REPAIR POLICY:

City Threads does not offer refunds. Instead, we offer credit that can be applied towards the purchase of any items on our website. The customer will be responsible for the cost of shipment and/or call tag UPS charges for any returned merchandise. This will be true except in the case of a damaged piece. If this happens please contact us at customerservice@citythreads.com. We will handle the situation accordingly.

As our merchandise changes often, some colors or screens may not be available for replacement, in which case we will make an attempt to find something similar. You have 14 days to return a damaged good from the time it was received.

Sizing - We recommend purchasing "one size up" to provide a safe buffer that the item you are purchasing will fit comfortably to your child's satisfaction. Our clothes are built to last and will remain a viable option in your child's wardrobe for a longer period of time if you order "one size up".

MISSING ITEMS

If our inventory is incorrect and you purchase an item that is out of stock, we will contact you via email with replacement options. If we do not hear back from you, or if you would like the replacement item(s) within one business day, we will refund your credit card for the missing item, and ship the order out to avoid further delay.

SHIPPING COSTS:

Shipping costs are based upon live estimates received directly from UPS by weight and destination address at the time the order is placed.

7.25% sales tax will be automatically applied to all California orders or 8.25% within Los Angeles County. All domestic orders will be shipped INSURED UPS unless otherwise specified. All claims (damage or shortage) must be reported within five working days after receipt of merchandise. Our responsibility for merchandise shipped via common carrier ceases upon delivering the order to the carrier. We are not responsible for merchandise lost or damaged in transit. You must file a claim with the delivery carrier. We would, however, assist you in supplying any information necessary for submission of your claim.

INTERNATIONAL ORDERS

We ship orders to the Americas (including Guam, Puerto Rico, the U.S. Virgin Islands, APO/FPO addresses, South America and Canada) as well as Western Europe, Japan, Singapore, Taiwan, Hong Kong, Australia & New Zealand. All orders are billed in U.S. dollars. We reserve the right to refuse shipment of an order that we feel may be fraudulent.

We hope to expand our delivery range to other countries in the near future. If you wish to be notified of when we will be able to ship internationally, please send us an email at customerservice@citythreads.com.

Questions about your order?

Please email customerservice@citythreads.com or call 213.612.3710.

For more information about our store policy, please visit our Customer Service page.

CONTACT US:

Email: customerservice@citythreads.com
Phone: 213.612.3710
Fax: 213.612.3714

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All of our products are compliant with the Consumer Product Safety Improvement Act (CPSIA). Read our Certificate of Compliance here.
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