Shipping & Returns
All Orders, unless expedited, will be processed, and sent out in the time window listed at checkout.
- Expedited Orders can be sent out next business day, but call (213) 612-3710, or email firstname.lastname@example.org to confirm that we are available to do so. To help us serve you better, let us know which day you would like the order to be delivered. If an Expedited Order is placed over a weekend or on a holiday, it can go out the following business day, but we suggest confirming that we can get it out.
- Business Days are Monday through Friday, except for shipping holidays for USPS and UPS.
- Expedited shipping options include USPS Priority Mail, and UPS 3-Day and 2-Day. UPS 3-day means the package will arrive 3 business days after the package ships. For example, on a week with no business holidays, a package shipped 3-day on a Monday will arrive on Thursday. A 2-day package sent Monday will arrive Wednesday.
Important note about UPS transit days: During Weekends and holidays, the package will not be in-transit. For example, a 2-Day shipping order if placed on a Friday before noon, will ship out Friday, but will not arrive until the following Tuesday (Transit Days are Monday and Tuesday, the packages do not progress on Saturday and Sunday).
On a weekend where Monday is a UPS holiday as well, the same package shipped 2-Day on Friday will not arrive until the following Wednesday (No progress on Saturday, Sunday, or Monday Holiday).
UPS Ground Shipping General Times in Transit
We are located in Downtown Los Angeles, the closer to Los Angeles you are, the faster the transit time. Note: these are estimates, transit times can vary with UPS.
- Southern California Metropolitan Area - 1 business day after shipping
- Northern California Metropolitan Areas - 2 business days after shipping
- Midwest Metropolitan Areas - 4 business days after shipping
- East Coast Metropolitan Areas - 4-5 business days after shipping
Please remember to take note of the processing time listed at checkout, so please add the processing and packing time to the transit time to get an accurate idea of when your order will arrive.
For shipping locations outside of metropolitan areas, ground shipping packages are not guaranteed to arrive sooner than 5 business days. For help figuring out transit times, visit www.ups.com, or call UPS at 1-800-PICK-UPS.
RETURNS & REPAIR POLICY:
City Threads offers returns for full refund or store credit within 60 days from when the order is received. The customer will be responsible for paying a small cost to return the item, as listed below:
RETURN ONE ITEM: $3.67 shipping cost (deducted from refund when we receive returned item)
RETURN 2 OR MORE ITEMS: $7.55 flat-rate shipping cost (deducted from refund when we receive returned item)
Note: This cost applies to orders in the Continental U.S. Only. Orders from other locations will have return shipping costs determined on a case-by-case basis.
We will email you a return label to put on your return. To request the return label, please email us with the following information:
- your name
- order number
- sku number of item
- how many pieces of item
Next, we will issue the return label. Then, we receive the returned item, we will issue a refund for the item, except for the shipping cost deducted as listed above. This policy will be in effect except in the case of a damaged piece. If you receive a damaged piece, please contact us. We will handle the situation accordingly.
As our inventory changes, some colors or screens may not be available for replacement, in which case we will make an attempt to find something similar. You have 60 days to return a damaged good from the time it was received.
Sizing - We recommend purchasing "one size up" to provide a safe buffer that the item you are purchasing will fit comfortably to your child's satisfaction. Our clothes are built to last and will remain a viable option in your child's wardrobe for a longer period of time if you order "one size up".
If you would like to exchange an item for another item, please follow this process, we cannot process an exchange in the original order. Place a new order for the item you would like, and place a return request as listed in the “Returns & Repair Policy.” We will email you a return label. We will ship out your new order without waiting for the return. When we receive the returned item, we will give you a full refund, except for the shipping expense, as long as the item is unwashed, and in new, sellable condition. As a reminder, the return shipping cost is $3.67 for one item returned, or $7.55 for more than one item returned ($7.55 is the total shipping cost for 2+ items) .
If our inventory is incorrect and you purchase an item that is out of stock, we will contact you via email with replacement options. If we do not hear back from you, or if you would like the replacement item(s) within one business day, we will refund your credit card for the missing item, and ship the order out to avoid further delay.
For UPS, shipping costs are based upon live estimates received directly from UPS by weight and destination address at the time the order is placed. For USPS first class mail, it is based on the size and quantity of the items, Priority Mail is a flat rate based on package size.
Sales tax will be automatically applied to all California orders. All domestic orders will be shipped INSURED UPS(up to $100) unless otherwise specified. All claims (damage or shortage) must be reported within five working days after receipt of merchandise. Our responsibility for merchandise shipped via common carrier ceases upon delivering the order to the carrier. We are not responsible for merchandise lost or damaged in transit. You must file a claim with the delivery carrier. We would, however, assist you in supplying any information necessary for submission of your claim.
We ship orders to the Americas (including Guam, Puerto Rico, the U.S. Virgin Islands, APO/FPO addresses, South America and Canada) as well as Western Europe, Japan, Singapore, Taiwan, Hong Kong, Australia & New Zealand. All orders are billed in U.S. dollars. We reserve the right to refuse shipment of an order that we feel may be fraudulent.
We hope to expand our delivery range to other countries in the near future. If you wish to be notified of when we will be able to ship internationally, please send us an email.
Questions about your order?
Email: email us here
Phone: (213) 612-3710