Privacy Policy

This page includes information on:

Our Privacy Policy / The Way We Use Information / Data Security / Contact Information

OUR COMMITMENT TO PRIVACY:

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect:

This notice applies to all information collected or submitted on the this website. On some pages, you can order products, make requests, and register. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number


This site does NOT collect credit card information.

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number


The "Tell A Friend" feature of the site will allow you to send a link via email to someone who may be interested in a certain product found on this site. We keep track of this activity to monitor and eliminate the possibility of spam abuse.

In this case, the types of personal information collected are:

Sender's Name
Sender's Email Address
Recipient's Name
Recipient's Email Address

THE WAY WE USE INFORMATION:

We use the information you provide about yourself when placing an order to complete that order, including sending you emails and text messages to confirm your order status and shipment. We also use the information you provide to communicate with you and to send you information by email, postal mail or text messages about our products, sales and special offers, unless you direct us not to contact you with promotional communications. 

We may share the information you provide with third parties including our agents, service providers, and consultants as needed for them to provide business-related services to us.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. We will put you on the mailing list unless you choose to not receive future notice of our sales and special offers. Such addresses are not used for any other purpose and are not shared with outside parties.

We use non-identifying and aggregate information to better design our website such as the pages visited. We do not disclose anything that could be used to identify individuals.

We use cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via email and SMS.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical and electronic procedures to safeguard and secure the information we collect online.

OUR COMMITMENT TO DATA SECURITY:

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical and electronic procedures to safeguard and secure the information we collect online.

CONTACT US:

Email: customerservice@citythreads.com
Phone: 213.612.3710
Fax: 213.612.3714


To be added or removed from notifications about new designs and special promotions, contact us.

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