City Threads Face Masks for obvious health reasons are not returnable, and therefore we cannot offer refunds. If there is a fitting issue with the mask, and you need a different size, please contact us at firstname.lastname@example.org.
For all other items, City Threads offers returns for full refund or store credit within 30 days from when the order is received. The customer will be responsible for paying a small cost to return the item, as listed below:
RETURN ONE ITEM: $3.67 shipping cost (deducted from refund when we receive returned item)
RETURN 2 OR MORE ITEMS: $7.55 flat-rate shipping cost (deducted from refund when we receive returned item)
Note: This cost applies to orders in the Continental U.S. Only. Orders from other locations will have return shipping costs determined on a case-by-case basis.
We will email you a return label to put on your return. To request the return label, please email us at email@example.com with the following information:
1. your name
2. order number
3. sku number of item
4. how many pieces of item
Next, we will issue the return label. Then, we receive the returned item, we will issue a refund for the item, except for the shipping cost deducted as listed above. This policy will be in effect except in the case of a damaged piece. If you receive a damaged piece, please contact us. We will handle the situation accordingly.
As our inventory changes, some colors or screens may not be available for replacement, in which case we will make an attempt to find something similar. You have 30 days to return a damaged good from the time it was received.
Sizing - We recommend purchasing "one size up" to provide a safe buffer that the item you are purchasing will fit comfortably to your child's satisfaction. Our clothes are built to last and will remain a viable option in your child's wardrobe for a longer period of time if you order "one size up".